ALCO Hub – Your Central Support Portal

Need Help or Want to Connect?

We’re here to make it easy. Whether you need technical support right away or simply want to get in touch with our team, you can reach us through the following channels. Please choose the option that best fits your needs.

Main Support Methods

Mailing Address

ALCO USA
PO Box #191097
Boise, ID 83719

Phone Support

+1 (208) 391-7176

Availability: Monday–Friday, 8:00 AM – 6:00 PM (Mountain Time)
Use for: Urgent or high-priority issues that require immediate assistance

For after-hours emergencies involving Critical (P1) incidents, call the same number and follow the voice prompts for emergency support.

Email Support

Team@ALCOUSA.org

Availability: 24/7 for ticket submission (monitored during business hours)
Use for: Non-urgent technical issues, general questions, or follow-ups

You will receive an automatic confirmation with your ticket number and priority level.

Client Hub

https://hub.alcousa.org

Availability: 24/7
Use for: Submitting and tracking support tickets, accessing documentation, and managing your service requests

This is the preferred method for logging support needs to ensure proper tracking under the SLA.

Book a Meeting

https://alcousa.org/meeting-request

Availability: Anytime
Use for: Scheduling consultations, project discussions, or account reviews with our team

Response Confirmation

When you contact us through any method, you will receive:

A ticket reference number
Date and time of submission
Assigned priority level
Expected response time based on your SLA

Inside the ALCO Hub

When you visit hub.alcousa.org, you’ll find:

Knowledge Base: Browse articles and FAQs for quick answers.
ALCO Vault Link: Direct access to your secure documentation portal.
Request Access Button: If you don’t have Vault access, click this to request it.
Request Support: Submit tickets for technical issues or service needs.
Sign In / Sign Up: Create or access your account to track tickets and manage requests.