How to Recover a Lost Password

Introduction

Forgetting your password or losing access to your Google Workspace account can disrupt your workflow and compromise security. At ALCO USA Inc., we provide a secure and efficient process for password recovery to ensure you regain access quickly. This article explains when to reset your password, how to do it, and best practices for maintaining account security.

When Should You Reset Your Password?

• If you forget your current password
• If you suspect unauthorized access to your account
• After receiving a security alert from ALCO or Google
• When prompted by a scheduled password change policy

Security Importance of Password Resets

Regular password updates help:

• Prevent unauthorized access
• Protect sensitive business data
• Comply with security policies and industry standards

Step-by-Step Guide to Recovering Your Password

Step 1: Access the Google Account Recovery Page

• Navigate to the Google sign-in page
• Click Forgot Password

Step 2: Verify Your Identity

• Enter your email address
• Complete two-step verification using your registered phone or backup email

Step 3: Create a New Password

• Choose a strong password with at least 12 characters
• Include uppercase, lowercase, numbers, and symbols
• Avoid using previous passwords or personal information

Step 4: Confirm and Log In

• Enter the new password twice for confirmation
• Log in to ensure the update was successful

Best Practices for Password Security

• Enable two-step verification: Adds an extra layer of protection
• Use a password manager: Helps create and store strong passwords
• Update regularly: Change passwords every 90 days or as required by policy

Troubleshooting Password Recovery Issues

• Verification code not received? Check spam folder or verify contact details
• Recovery link expired? Request a new link and complete the process promptly
• Still locked out? Contact ALCO support for assistance

FAQs

Q: Can I recover my password without two-step verification?
A: No, two-step verification is required for security compliance.

Q: What if I don’t have access to my recovery email or phone?
A: Contact ALCO support to verify your identity and regain access.

Q: How soon does the new password take effect?
A: Immediately after confirmation.

Compliance and Security

All password resets comply with ALCO’s security policies and Google’s encryption standards. Your credentials are never stored in plain text, and all communication is encrypted.