How to Use the ALCO Hub (BoldDesk)

What You’ll Find on the ALCO Hub Homepage

When you visit https://hub.alcousa.org, the top navigation bar provides the following options:

1. Knowledge Base

Located at the top of the page.
Browse articles, guides, and FAQs to find answers to common questions.
Use the search bar to quickly locate topics.

2. ALCO Vault Link

Direct link to the ALCO Vault (Hudu Client Area).
Use this to access documentation, passwords, assets, and invoices.
If you already have access, clicking this link will take you directly to the Vault.

3. Request Access Button

Located to the right of the ALCO Vault link.
Visible only if you do not currently have Vault access.
Click this button to submit a request for access.
Fill out the form with your details; our team will review and grant access based on your account permissions.

4. Request Support

Use this option to submit a support ticket.
Select the category that best fits your issue (technical support, billing, general inquiry).
Provide detailed information to help us resolve your issue quickly.

5. Sign In / Sign Up

Sign In: Existing users can log in to manage tickets and view history.
Sign Up: New users can create an account to start using the hub.
After signing in, you can:
- Track ticket status
- Update your profile
- Access personalized resources

Best Practices for Using ALCO Hub

Check the Knowledge Base first: Many common questions are answered there.
Use Request Support for technical issues: This ensures proper tracking under your SLA.
Request Access promptly: If you need the ALCO Vault, submit your request early.
Sign Up for full functionality: Without an account, you can browse KB articles but cannot track tickets.

Support Channels

For additional help, you can still reach us via:

Phone: +1 (208) 391-7176 (Mon–Fri, 8 AM–6 PM MT)
Email: Team@ALCOUSA.org
Client Hub: https://hub.alcousa.org (Preferred for ticket tracking)

Response Confirmation

When you submit a request through ALCO Hub:

You’ll receive a ticket reference number
Date and time of submission
Assigned priority level
Expected response time based on your SLA

We’re Here to Help

The ALCO Hub is designed to make support simple, transparent, and efficient. Use it as your first stop for all service needs.

AL

Written by Adam Leveille

Updated: